Privacy policy
Last updated: 6 October 2026
This Privacy Policy explains how Orea (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from maison-orea.com (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect, and have collected over the past 12 months, personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
- Contact details, including your name, address, telephone number and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address and telephone number.
- Account information, including your username, password, security questions and other information used for account security.
- Customer support information, including information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but this may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies to do this ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers that may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information, such as bank account, credit or debit card details and billing address, to process your payment, fulfil your orders and provide the products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services and perform our contract with you, including to process your payments, fulfil your orders, send notifications about your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, and provide other account-related features and functions. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use. In that case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing you advertisements for products or services. This may include using your personal information to tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our website secure for you and other customers under Article 6(1)(f) of the GDPR.
- Communicating with You and Improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in being responsive, providing effective services and maintaining our business relationship with you under Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use when operating our store with Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services, including to remember your actions and preferences, perform analytics and better understand how users interact with the Services, in our legitimate interest in administering, improving and optimising the Services. We may also allow third parties and service providers to use Cookies on our Site to tailor services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to delete or reject them through its controls. Please note that removing or blocking Cookies may negatively affect your experience and cause some Services, including certain features and general functions, to work incorrectly or become unavailable. Blocking Cookies may also not completely prevent how we share information with third parties, such as our advertising partners.
Our website also recognises the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preference through GPC, we will treat the signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. If we can link the device sending the signal to a Shopify account, we will also apply the request to that account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise other "Do Not Track" signals that may be sent from your browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties to perform a contract, for legitimate purposes or for other reasons covered by this Privacy Policy. These may include:
- Vendors or other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
- Business and marketing partners that provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you instruct us to disclose, or otherwise consent to our disclosure of, certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- Our affiliates or other companies within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or third parties.
Over the past 12 months, we have disclosed the following categories of users' personal information and sensitive personal information for the purposes described above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities as described below.
We have "sold" and "shared" personal information, as those terms are defined by applicable law, over the preceding 12 months for advertising and marketing activities as described below.
| Categories of Personal Information | Categories of Recipients |
|---|---|
| Identifiers, such as name, email address and telephone number | Business and marketing partners |
| Commercial information, such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of those sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services or users of those third-party platforms, without restrictions on its use by us or a third party. Including these links does not, by itself, imply endorsement of those platforms' content or their owners or operators, except as stated in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16, as those terms are defined by applicable law.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information you send us may also not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.
How long we retain your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may sometimes decline your request as permitted by law.
- Right to Access or Know: You may have the right to request access to personal information we hold about you, including details of how we use and share it.
- Right to Delete: You may have the right to request that we delete personal information we maintain about you.
- Right to Correct: You may have the right to request that we correct personal information we maintain about you.
- Right to Data Portability: You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party in certain circumstances and subject to certain exceptions.
- Right to Opt Out of Sale, Sharing or Targeted Advertising: You may have the right to ask us not to "sell" or "share" your personal information, or to opt out of processing for purposes considered "targeted advertising" under applicable privacy laws. Please note that, if you visit our Site with the opt-out preference signal from Global Privacy Control enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
- Managing Communication Preferences: We may send promotional emails, which you can opt out of at any time using the unsubscribe option in our emails. If you unsubscribe, we may continue to send non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response. Under applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. A list of EEA data protection supervisory authorities is available here.
International Users
Please note that we may transfer, store and process your personal information outside your country of residence. Your personal information is also processed by employees and third-party service providers and partners in those countries.
If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as applicable, unless the transfer is to a country considered to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, you may contact us by email at oreamaison@gmail.com.
For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal information.
