Terms of sale
Terms and Conditions of Sale
These Terms and Conditions of Sale govern sales made on maison-orea.com.
Maison Orea is an online store operated by Heikoa.
Full legal information about the website operator is available in the Legal Notice.
1. Scope
These Terms and Conditions of Sale apply to orders placed by customers on maison-orea.com.
By placing an order, the customer accepts these terms.
2. Products
The essential characteristics of products are presented on their product pages.
Maison Orea aims to provide descriptions, photographs and information that are as accurate as possible.
Minor differences in colour or appearance may occur, particularly due to the screens used or characteristics inherent to textile and decorative products.
3. Prices
The applicable prices are those displayed on the website when the order is placed.
Any applicable shipping costs are shown before final order confirmation.
No additional charges that were not disclosed should be added for the customer after the order is confirmed.
4. Orders
Customers select the products they wish to order and check their basket before proceeding to payment.
An order becomes final once payment has been validated and Maison Orea has confirmed the order.
Maison Orea reserves the right to refuse or cancel an order in the event of clear fraud, a payment problem or an obvious technical error affecting the order.
5. Payment
Payment is made when ordering using the methods offered on the website.
Transactions are processed by the payment providers available in the store.
Maison Orea does not directly retain customers' complete banking details.
6. Delivery
Delivery arrangements, costs and times are detailed in our Shipping Policy.
Depending on the product, certain preparation, storage or shipping operations may be entrusted to logistics partners or suppliers acting on behalf of Maison Orea.
This arrangement does not change the contractual relationship with the customer: Maison Orea remains the seller and the customer's point of contact.
Any customs or import charges relating to the shipment of an order are covered by Maison Orea.
7. Right of withdrawal
Consumers have a statutory period of 14 days from receipt of the order to exercise their right of withdrawal, subject to the exceptions provided by applicable regulations.
Sale or promotional products are not excluded from the right of withdrawal solely because their price has been reduced.
To arrange a return, customers must contact Maison Orea before shipping at:
8. Return shipping costs
When a return results from a change of mind or an incorrect size, colour or variant selected by the customer, the customer bears the return shipping costs.
When a product is defective, damaged or not as ordered, or a preparation error is attributable to Maison Orea, Maison Orea covers return shipping costs.
Detailed arrangements are set out in our Return and Refund Policy.
9. Refunds
Refunds are made in accordance with our Return and Refund Policy and applicable legal provisions.
When a refund is due, it is issued to the payment method used for the order.
10. Statutory guarantees
Consumers benefit from the statutory guarantees applicable to products purchased from a professional seller, particularly when a product has a defect or does not conform to the order.
These Terms and Conditions of Sale do not restrict any mandatory rights or guarantees granted by French legislation.
11. Customer service
For any questions about an order, delivery, return or refund:
Email: oreamaison@gmail.com
Maison Orea is your point of contact throughout the handling of your order.
12. Personal data
Personal data processing relating to use of the website and orders is described in the Privacy Policy available on maison-orea.com.
13. Applicable law
These Terms and Conditions of Sale are governed by French law.
In any dispute with a consumer, the statutory rules on jurisdiction and consumer protection remain applicable.
14. Changes to the Terms and Conditions of Sale
Maison Orea may amend these Terms and Conditions of Sale when necessary.
The terms applicable to an order are those in force when the order is confirmed.
