Contact Maison Orea

Contact Maison Orea

Maison Orea is an online store operated by Heikoa. We are your point of contact for products sold on maison-orea.com, order tracking, delivery, after-sales service, returns, and refunds.

Depending on the product, certain preparation or shipping operations may be entrusted to logistics partners or suppliers acting on our behalf. This does not change your point of contact: your purchase is made with Maison Orea.

Email: oreamaison@gmail.com
SIRET: 948 186 457 00016
Administrative address: 10 rue Pierre et Marie Curie, 54550 Pont-Saint-Vincent, France

This address is an administrative address and is neither a point of sale nor an automatic return address.

Returns

Contact us before any return to obtain the address and instructions specific to your order.

Defective, damaged, non-conforming product, or preparation error: Maison Orea covers return shipping costs.

Change of mind, product not to your liking, or wrong size or color chosen: returns are still possible within the legal withdrawal period, but return shipping costs are the customer’s responsibility.

Items on sale or promotional items remain eligible for return and refund under the same legal conditions as other items.

Please also consult our Legal Notice, our General Terms and Conditions of Sale, our Shipping Policy, and our Return and Refund Policy.